Privacy Policy

Effective date: July 20, 2026. This policy describes the WhyMiss iOS app and related backend services.

Information We Collect

• Account information such as phone number, display name, internal user ID, and authentication records.
• Contact information that you manually add, including phone numbers and display names. WhyMiss does not access or import contacts from your device's Contacts app.
• Call metadata such as participants, call state, time, duration, failure reason, and provider diagnostic identifiers.
• Message content and media that you send, including text, voice notes, videos, photos, and supported files.
• Device information needed for notifications, including push tokens, bundle ID, device identifier, and push environment.
• Diagnostics you submit, such as call issue category, app build, audio route, and optional notes.

How We Use Information

We use information to create accounts, verify users, connect mutual contacts, route app-to-app calls, deliver messages, send notifications, maintain call history, troubleshoot issues, enforce limits, and protect the service from abuse.

Sharing

We do not sell personal information. We use service providers needed to operate WhyMiss, including hosting providers, Apple Push Notification service, and LiveKit for app-to-app audio/video calling.

Media Storage

Message media is stored privately on the WhyMiss backend. The app downloads media to local app storage only when you open it. You can clear downloaded media from the app settings. Server-side media is subject to account storage limits and cleanup of oldest sent media when limits are reached.

Security

We use authenticated API access, internal user identifiers, app-to-app authorization checks, and private backend storage. No LiveKit API secret or APNs private key is stored in the iOS app.

Data Retention

We retain account information and related records while your account is active. After account deletion, certain information may be retained only as necessary for security, fraud prevention, legal compliance, or operational purposes before being permanently removed.

Your Choices

You can sign out, clear downloaded media, disconnect or block contacts, delete history entries, and request account deletion from the app.

Contact

For privacy questions, use the support contact listed on the Support page.